Duff website link acts as conduit to MTA
Published 11:22 am, Saturday, June 21, 2014
As part of an ongoing effort to foster greater levels of communication between the Metro-North Railroad and its customers in Fairfield County, passengers now may relay comments directly to the Metropolitan Transportation Authority through a link on the website of state Sen. Bob Duff, D-Norwalk.
The page may be accessed at www.SenatorDuff.cga.ct.gov.
"With the recent service outages on Metro-North, I have been working with the MTA to foster better communication between the railroad and its customers," Duff said. "I hope this link on my website will help to facilitate that communication and make the process a little bit easier."
In a statement provided by Duff via a news release, Metro-North President Joe Giulietti said, "Metro-North actively seeks customer feedback and we offer many ways for people to talk to us -- in person at the drop-in center in Grand Central, by telephone, by email, by regular mail and at public forums. Now the people of Darien and Norwalk can communicate with us through a new web link offered by Connecticut state Sen. Bob Duff. We look forward to expanded dialogue with our customers and potential customers as Metro-North seeks to improve and expand service on the New Haven Line."
The web link takes visitors directly to an MTA customer information page, with options to email the MTA, call or send a letter by regular mail, and offers answers to frequently asked questions.
"No one believes the railroad's current service is acceptable," Duff said. "That's why we are working with Metro-North to help the railroad achieve its full potential.
Three quarters of the brand new M8 railcars are now in place and an application has also been filed for federal funds to repair the aging Walk Bridge in South Norwalk that has failed twice in the last two weeks. We will keep working for further improvements in the weeks, months and years ahead, but proper communication is key. Metro-North is essential to our community's economy, and our region deserves a world-class railroad."