DMV to offer online appointments for road tests
Updated 10:21 am, Thursday, October 5, 2017
Soon, people will be able to make an appointment for a road test with the state Department of Motor Vehicles online.
Yes, eighteen years into the 21st century, the only way to make an appointment is either by phone or at a DMV office.
Currently, road test appointments are made by calling the DMV Customer Service Phone Center or while at the DMV to obtain a learner’s permit.
Later this month, DMV says it give people the time-saving convenience of making road test appointments on a home computer, laptop, smartphone and tablet
“The change is expected to improve wait times for scheduling these required tests as well as improve on-hold times in the DMV Customer Service Phone Center,” DMV Commissioner Michael R. Bzdyra announced Wednesday.
“By moving the appointment-making online, DMV wants to eliminate on-hold-times for those calling to schedule them as well as cut calls into the phone center that handles questions on various other DMV-related matters,” Bzdyra said.
Road tests are required as part of the testing process to obtain a first-time driver’s license. Someone initially, however, must obtain a learner's permit to practice driving.
The agency expects that the new online system will be working by mid-October.
Customers who already have appointments will be notified by DMV through email and moved into the new system.
They also will be given instructions on how to change an appointment online if necessary.